176
" A couple in distress attending a workshop provides an additional illustration of how nonspecific language can hamper understanding and communication. “I want you to let me be me,” the woman declared to her husband. “I do!” he retorted. “No, you don’t!” she insisted. Asked to express herself in positive action language, the woman replied, “I want you to give me the freedom to grow and be myself.” Such a statement, however, is just as vague and likely to provoke a defensive response. She struggled to formulate her request clearly, and then admitted, “It’s kind of awkward, but if I were to be precise, I guess what I want is for you to smile and say that anything I do is okay.” Often, the use of vague and abstract language can mask oppressive interpersonal games. "
― Marshall B. Rosenberg , Nonviolent Communication: A Language of Life
179
" Making Requests Consciously Sometimes we may be able to communicate a clear request without putting it in words. Suppose you’re in the kitchen and your sister, who is watching television in the living room, calls out, “I’m thirsty.” In this case, it may be obvious that she is requesting you to bring her a glass of water from the kitchen. However, in other instances, we may express our discomfort and incorrectly assume that the listener has understood the underlying request. For example, a woman might say to her husband, “I’m annoyed you forgot the butter and onions I asked you to pick up for dinner.” While it may be obvious to her that she is asking him to go back to the store, the husband may think that her words were uttered solely to make him feel guilty. When we simply express our feelings, it may not be clear to the listener what we want them to do. Even more often, we are simply not conscious of what we are requesting when we speak. We talk to others or at them without knowing how to engage in a dialogue with them. We toss out words, using the presence of others as a wastebasket. In such situations, the listener, unable to discern a clear request in the speaker’s words, may experience the kind of distress illustrated in the following anecdote. "
― Marshall B. Rosenberg , Nonviolent Communication: A Language of Life