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" [My mother] related a childhood anecdote about one of her sisters who had an appendix operation and afterwards had been given a beautiful purse by another sister. My mother was fourteen at the time. Oh, how she yearned to have an exquisitely beaded purse like her sister's, but she dared not open her mouth. So guess what? She feigned a pain in her side and went the whole way with her story. Her family took her to several doctors. They were unable to produce a diagnosis and so opted for exploratory surgery. It had been a bold gamble on my mother's part, but it worked--she was given an identical little purse! When she received the coveted purse, my mother was elated despite being in physical agony from the surgery. Two nurses came in and one stuck a thermometer in her mouth. My mother said, 'Ummm, ummm,' to show the purse to the second nurse, who answered, 'Oh, for me? Why, thank you!' and took the purse! My mother was at a loss, and never figured out how to say, 'I didn't mean to give it to you. Please return it to me.' Her story poignantly reveals how painful it can be when people don't openly acknowledge their needs. "
― Marshall B. Rosenberg , Nonviolent Communication: A Language of Life
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" We all pay dearly when people respond to our values and needs not out of a desire to give from the heart, but out of fear, guilt, or shame. Sooner or later, we will experience the consequences of diminished goodwill on the part of those who comply with our values out of a sense of either external or internal coercion. They, too, pay emotionally, for they are likely to feel resentment and decreased self-esteem when they respond to us out of fear, guilt, or shame. Furthermore, each time others associate us in their minds with any of those feelings, the likelihood of their responding compassionately to our needs and values in the future decreases. "
― Marshall B. Rosenberg , Nonviolent Communication: A Language of Life
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" Words Are Windows
(or They’re Walls) I feel so sentenced by your words, I feel so judged and sent away, Before I go I’ve got to know, Is that what you mean to say? Before I rise to my defense, Before I speak in hurt or fear, Before I build that wall of words, Tell me, did I really hear? Words are windows, or they’re walls, They sentence us, or set us free. When I speak and when I hear, Let the love light shine through me. There are things I need to say, Things that mean so much to me, If my words don’t make me clear, Will you help me to be free? If I seemed to put you down, If you felt I didn’t care, Try to listen through my words, To the feelings that we share. —Ruth Bebermeyer "
― Marshall B. Rosenberg , Nonviolent Communication: A Language of Life