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101 " action triggers can have a profound power to motivate people to do the things they know they need to do. "
― Chip Heath , Switch: How to Change Things When Change Is Hard
102 " Action triggers simply have to be specific enough and visible enough to interrupt people’s normal stream of consciousness. A "
103 " her successes came despite a lack of authority and resources. "
104 " Picking out tiny chunks of work at a time stays the panic. "
105 " Rescue—if people are facing a daunting task, and their instinct is to avoid it, you’ve got to break down the task. Shrink the change. Make the change small enough that they can’t help but score a victory. Once "
106 " If you want to change things, you’ve got to appeal to both. The Rider provides the planning and direction, and the Elephant provides the energy. So if you reach the Riders of your team but not the "
107 " big changes come from a succession of small changes. It’s OK if the first changes seem almost trivial. The challenge is to get the Elephant moving, even if the movement is slow at first. "
108 " Gollwitzer has shown that action triggers are most useful in the most difficult situations—the ones that are most draining to the Rider’s self-control. One "
109 " community for bright spots—successful efforts worth emulating. "
110 " has a problem focus when he needs a solution focus. If you are a manager, ask yourself: “What is the ratio of the time I spend solving problems to the time I spend scaling successes? "
111 " In one study, some people were asked to restrain their emotions while watching a sad movie about sick animals. Afterward, they exhibited less physical endurance than others who’d let the tears flow "
112 " To change yourself or other people, you’ve got to change habits, "
113 " The first thing to realize is that even small environmental tweaks can make a difference "
114 " making a gut-level emotional connection. "
115 " It’s realizing that I can do this. I’m in charge. "
116 " forming a habit isn’t all environmental—it’s also mental. "
117 " When you engineer early successes, what you’re really doing is engineering hope. Hope is precious to a change effort. It’s Elephant fuel. "
118 " Once people are on the path and making progress, it’s important to make their advances visible. With "
119 " there’s a good reason why change can be difficult: The world doesn’t always want what you want. "
120 " For individuals’ behavior to change, you’ve got to influence not only their environment but their hearts and minds. "