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161 " Jonathan Haidt. See Haidt (2006), The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom, New "
― Chip Heath , Switch: How to Change Things When Change Is Hard
162 " Our Rider has a problem focus when he needs a solution focus. If you are a manager, ask yourself: “What is the ratio of the time I spend solving problems to the time I spend scaling successes? "
163 " You need to create the expectation of failure—not the failure of the mission itself, but failure en route. This "
164 " The ambiguity in the goal is allowing rationalization to creep in. "
165 " Some is not a number; soon is not a time. Here’s the number: 100,000. Here’s the time: June 14, 2006—9 a.m. "
166 " Effective visions expressed values that allow employees to identify with the organization…. One manager at a glass company suggested, ‘it’s hard to get excited about 15% return on equity. "
167 " The hard question for a leader is not how to form habits but which habits to encourage. "
168 " You have to back up your destination postcard with a good behavioral script. That’s a recipe for success. What you don’t need to do is anticipate every turn in the road between today and the destination. It’s not that plotting the whole journey is undesirable; it’s that it’s impossible. "
169 " Ambiguity does, too. In times of change, you may not know what options are available. And this uncertainty leads to decision paralysis "
170 " The Rider has to be jarred out of introspection, out of analysis. He needs a script that explains how to act, and that’s why the successes we’ve seen have involved such crisp direction. "
171 " new habits can clear the Path. "
172 " The Rider loves to contemplate and analyze, and, making matters worse, his analysis is almost always directed at problems rather than at bright spots. (You "
173 " North Carolina State Hospital Association, said: “An awful lot of people for a long time have had their heads in the sand on this issue, and it’s time to do the right thing. It’s as simple as that. "
174 " When the Rider analyzes a problem, he seeks a solution that befits the scale of it. If the Rider spots a hole, he wants to fill it, and if he’s got a round hole with a 24-inch diameter, he’s gonna go looking for a 24-inch peg. But that mental model is wrong. "
175 " Any successful change requires a translation of ambiguous goals into concrete behaviors. In short, to make a switch, you need to script the critical moves. "
176 " people will persevere only if they perceive falling down as learning rather than as failing. "
177 " Exception Question: “When was the last time you saw a little bit of the miracle, even just for a short time? "
178 " In times of change, we need to remind ourselves and others, again and again, of certain basic truths: Our brains and our abilities are like muscles. They can be strengthened with practice. "
179 " It’s an ingenious tactic. What the therapist is trying to demonstrate, in a subtle way, is that the client is capable of solving her own problem. "
180 " When was the last time you saw a little bit of the miracle, even just for a short time? "