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" It is because of serotonin that a college graduate feels a sense of pride and feels their confidence and status rise as they walk across the stage to receive their diploma. Technically, all a student needs to graduate is to pay their bills, fulfill their requirements and collect enough credits. But graduation probably wouldn’t feel the same if we received only an e-mail with a generic letter of congratulations and a downloadable attachment of the diploma.
And here’s the best part. At the moment that college graduate feels the serotonin course through their veins as they receive their diploma, their parents, sitting in the audience, also get bursts of serotonin and feel equally as proud. And that’s the point. Serotonin is attempting to reinforce the bond between parent and child, teacher and student, coach and player, boss and employee, leader and follower. "
― Simon Sinek , Leaders Eat Last
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" Push to Completion Responsibility or accountability isn’t about starting a task or a project. It happens when we carry it to completion. For example, every now and then I ask someone to help me find something or get a hold of someone. A few days go by and I don’t hear back, so I follow up on my request. “I looked it up but couldn’t find anything” is the answer I get, or “I e-mailed him but haven’t gotten a reply back yet.” Those who are brilliant at pushing to completion do all the things the rest of us do to start a task and when they run into a roadblock, figure out all the other ways they can continue to make progress. They don’t simply repeat what they’ve done. When asked about their progress they don’t reply, “I’ll try to e-mail him again.” The really gifted Completers start thinking about what workarounds they can use if whatever they tried before isn’t working well enough or quickly enough. Even if they never end up having to use that next step, it’s already been considered. The gift of this practice is that the next time a similar challenge comes up, ideas are already generated, and new relationships already exist thanks to the way they handled things the previous time. This is what makes them so resourceful. It’s not how they solved one problem, it’s how prepared they are to solve the next problem. "
― Simon Sinek , Leaders Eat Last