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61 " When you are with Marines gathering to eat, you will notice that the most junior are served first and the most senior are served last. When you witness this act, you will also note that no order is given. Marines just do it. "
― Simon Sinek , Leaders Eat Last
62 " it is not enough to know “the Why” of your organization; you must know your people and realize that they are much more than an expendable resource. "
63 " The Paradox of Being Human HUMAN BEINGS EXIST as individuals and as members of groups at all times. I am one and I am one of many . . . always. This also creates some inherent conflicts of interest. When we make decisions, we must weigh the benefits to us personally against the benefits to our tribe or collective. Quite often, what’s good for one is not necessarily good for the other. Working exclusively to advance ourselves may hurt the group, while working exclusively to advance the group may come at a cost to us as individuals. "
64 " Professor Grant arranged for students who received the scholarships to come to the office and spend five minutes describing to fund-raisers how the scholarship they received changed their lives. The students told them how much they appreciated the hard work of the fund-raising department. Even though the people impacted by the work of the fund-raisers were only there for a short time, the results were astounding. In the following month, the fund-raisers increased their average weekly revenue by more than 400 percent. In a separate similar study, callers showed an average increase of 142 percent in the amount of time they spent on the phone and a 171 percent increase in the amount of funds they raised. "
65 " Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. "
66 " Empathy is not something we offer to our customers or our employees from nine to five... (it) is... "a second by second, minute by minute service that [we] owe to everyone if [we] want to call [ourselves] a leader. "
67 " La manera de conseguirlo es haciendo que la gente se sienta parte de un todo, ofreciéndoles una cultura sólida basada en un conjunto claro de valores humanos y creencias. Dándoles la capacidad de tomar decisiones, ofreciéndoles confianza y empatía; creando un Círculo de Seguridad. Al "
68 " 2011 study conducted by a team of social scientists at the University of Canberra in Australia concluded that having a job we hate is as bad for our health and sometimes worse than not having a job at all. "
69 " Not until those without information relinquish their control can an organization run better, smoother and faster and reach its maximum potential. "
70 " the true price of leadership is the willingness to place the needs of others above your own. "
71 " unsure whether we will be thrown to the wolves, we become almost immobilized. It is the rustle in the grass, the fear of what may be lurking, that initiates the flow of cortisol into our bloodstreams. It is the cortisol that makes us as paranoid and focused on self-preservation "
72 " Empathy would be injected into the company and trust would be the new standard. Preferring to see everyone as human instead of as a factory worker or office employee, Chapman made other changes so that everyone would be treated the same way. "
73 " set out to change the conditions in which their employees operate. To create cultures that inspire people to give all they have to give simply because they love where they work. "
74 " Every single employee is someone’s son or someone’s daughter. Like a parent, a leader of a company is responsible for their precious lives. "
75 " In short, professional competence is not enough to be a good leader; good leaders must truly care about those entrusted to their care. "
76 " It is because of dopamine that, in our modern day, we like shopping or collecting things—though there is no rational benefit to most of our hobbies, we enjoy them because they satisfy our prehistoric foraging desires. "
77 " a child’s sense of well-being is affected less by the long hours their parents put in at work and more by the mood their parents are in when they come home. Children are better off having a parent who works into the night in a job they love than a parent who works shorter hours but comes home unhappy. This is the influence our jobs have on our families. "
78 " When you have people who trust you, they’re going to do a better job for you to earn or keep that trust.” In the more than ten years since the chain-link fence came down, there has been almost no theft. And if an employee has a personal problem, they know the leaders of the company—and their fellow employees—will be there for them. "
79 " As social animals, it is imperative for us to see the actual, tangible impact of our time and effort for our work to have meaning and for us to be motivated to do it even better. The logic seems to follow Milgram’s findings, except in this case, it’s positive. When we are able to physically see the positive impact of the decisions we make or the work we do, not only do we feel that our work was worth it, but it also inspires us to work harder and do more. "
80 " new culture of caring allowed the people and strategies to flourish. "