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1 " People who succeed in business aren't afraid to hear feedback from their customers -- they actually thrive from it. "
― Adam Kirk Smith
2 " We wrote Shift Ahead to document how the smartest companies and organizations shift their strategiesin order to stay relevant in the face of swift and exponential changes in everything from technology tothe forces of globalization, from politics and culture, from consumer tastes to human behavior. Wewanted to find out how they shift ahead – how they stayed ahead of the curve, the competition, and theevolving requirements of their customers – given the barrage of evolving challenges. "
― Allen Adamson , Shift Ahead: How the Best Companies Stay Relevant in a Fast-Changing World
3 " The U.S. government needs to learn from successful private businesses that run an effective and efficient operation in serving their customers and outwitting their competitors. "
― Newton Lee , Counterterrorism and Cybersecurity: Total Information Awareness
4 " Companies that grow for the sake of growth or that expand into areas outside their core business strategy often stumble. On the other hand, companies that build scale for the benefit of their customers and shareholders more often succeed over time. "
5 " Deployable structures have a key role to play in enabling new satellite constellations, particularly with regards to size and weight constraints, and Oxford Space Systems' suite of products will allow their customers to build much greater capability into much smaller satellites. "
6 " Great salespeople are relationship builders who provide value and help their customers win. "
― Jeffrey Gitomer
7 " Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process. "