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1 " មេដឹកនាំគិតហើយនិយាយអំពីដំណោះស្រាយ។អ្នកដើរតាមគិតហើយនិយាយអំពីបញ្ហា។ "
― Brian Tracy , The Power of Charm: How to Win Anyone Over in Any Situation
2 " Knowing why you’re doing things does not automatically mean that you know how to change them. If you really want change, worry less about the why and concentrate more on the how. It is often easier and faster for us to change from the outside than to change from the inside. "
3 " Why Women Are Wonderful Listeners In general, women are excellent listeners already. When a woman communicates, according to MRI scans, fully seven centers of her brain are involved. In men, it is only two. Men often listen halfheartedly to women, especially if the television is on. That’s because men can only process one sensory input at a time. They cannot, for example, both watch television and listen to someone else speaking, which women can do much more easily. "
4 " Your Tools for Charming Others Try these effective listening techniques—listening, pausing, asking thoughtful questions, and paraphrasing—one at a time. Begin by practicing attentive listening at home and at work. Make no attempt to interrupt. Just hang on the other person’s every word. Practice controlling and directing the conversation by using these various techniques. You’ll discover you can communicate more deeply with a person in a few minutes by asking questions and listening closely to the answers than you could in several weeks by talking all the time. "