Home > Work > Choosing Civility: The Twenty-Five Rules of Considerate Conduct
1 " The principle that first you try to solve your problems on your own and only turn to others as a last resort applies to friends. We have an obligation to show our friends that we are turning to them for a favor not because it happens to be convenient for us to do so but because of a compelling reason. "
― , Choosing Civility: The Twenty-Five Rules of Considerate Conduct
2 " Few things would gratify me as much as a rediscovered respect for things belonging to others. Not abusing the property of others (or that of the community) is one of the ways in which we respect others. It is an essential part of being considerate guests, no matter where we are: in an airplane, in a friend's home, in a movie theater, in a doctor's office, in a public library, or in a public square. "
3 " If we are kind and considerate, people will want to be around us, and we benefit from enduring circles of attention and care. "
4 " ....a crucial measure of our success in life is the way we treat one another every day of our lives. "
5 " How can you respond to an unwelcome and self-serving invitation to chill out? More or less like this: "No, I'm not going to chill out, and I'm telling you why. By telling me to chill out you are saying that I'm overreacting, which is like saying that I shouldn't feel the way I feel. I hope you'll allow me to have my feelings and express them the way I choose. Since I happen to feel strongly about this issue, there is no reason I should look the other way. I suggest that instead of making me fee bad about my reaction, you come to terms with the seriousness of your actions. "
6 " RUDENESS IS THE WEAK MAN’S IMITATION OF STRENGTH. —Eric Hoffer "
7 " A WORD OF KINDNESS IS SELDOM SPOKEN IN VAIN, WHILE WITTY SAYINGS ARE AS EASILY LOST AS THE PEARLS SLIPPING FROM A BROKEN STRING. —George Prentice "
8 " WHEREVER THERE IS A HUMAN BEING, THERE IS AN OPPORTUNITY FOR A KINDNESS' —Lucius Annaeus Seneca (p.3). "
9 " …rudeness begets conflict with others but also conflict within ourselves, and the latter can prove as hurtful as the former (p. 43). "
10 " Greatness is not just in the truth itself but in what we can do with it. "
11 " A human moment occurs anytime two or more people are together, paying attention to one another. — Edward M. Hallowell (p. 34) "
12 " Instead of unthinkingly rushing into action, we can ask ourselves: Do I really want to do this? Is anybody going to be hurt by this? Will I like having done this? "
13 " We must be as courteous to a man as we are to a picture, which we are willing to give the advantage of a good light (p. 41). "
14 " [Regarding the purpose of asking questions while listening.] Rather than satisfying your curiosity, helping the speaker achieve a higher level of clarity should be the goal of your questions (p.53). "
15 " In the midst of a culture that glorifies indulgent, self-expression, we may find…that when we find the strength to engage in considerate listening we are in fact expressing ourselves. At our best (p. 53). "
16 " The problem is not that humans are by nature incapable of knowing how to love, but that the circumstances of their lives often prevent them from learning. "
17 " Perhaps we don't respect things because we have so many of them. "
18 " [Re: Committing attention] WHEN I SHOW YOU THAT YOU ARE WORTHY OF MY ATTENTION, I AM ACKNOWLEDGING AND HONORING YOUR WORTH (p.38). "
19 " Some may say that by being civil to each other we stifled our self-expression. But we can also say that we chose to express one part of ourselves rather than another. Although it may appear that we give up self-expression when we exercise it, in truth restraint can be as much an expression of our Selves as is unfettered behavior. Yes, practicing civility may limit our immediate gratification. That's why we are tempted to be rude (p.24). "
20 " yielding our seat on a bus whenever it seems appropriate; alerting the person sitting behind us on a plane when we are about to lower the back of our seat; standing close to the right-side handrail on an escalator; stopping to give directions to someone who is lost; stopping at red lights; disagreeing with poise; yielding with grace when losing an argument, these diverse behaviors are all imbued with the spirit of civility. "