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1 " What we think or what we believe is, in the end, of little consequence. The only thing of consequence is what we do. "
― James C. Hunter , De volta ao mosteiro - O monge e o executivo falam de liderança e trabalho em equipe
2 " The discipline process is simply, ‘Here is our standard and here is your performance. We’ve got a gap. As your leader, I am here to understand the reasons for the gap and help you to raise your game. If the gap does not go away, I will have to escalate. "
3 " When I discipline, I am helping my people, teaching them and coaching them, to be the best they can be. When I see a gap between how they are performing and how they should be performing, I look at it as an opportunity to help them raise their game. It’s another opportunity to serve them. "
4 " Question one: Is there anything else I can do to help them succeed? “Question two: Is there another seat on the bus where they can be successful, and does it make sense to make that change? “Question three: If the person resigned today, would I try to talk them out of it or rehire "
5 " our thoughts become our actions, our actions become our habits, our habits become our character, and our character becomes our destiny. "
6 " Stephen Covey. Ele diz que a maioria das pessoas não escuta com a intenção de compreender, mas de responder. "
7 " A player who makes a team great is more valuable than a great player. —Coach John Wooden "
8 " What we think or what we believe is, in the end, of little consequence. The only thing of consequence is what we do. —John Ruskin "
9 " It’s a place where members are growing as leaders and learning to take responsibility for the success of their team. Where members are learning to accept and transcend their differences, resolve conflict rather than avoid it, disarm themselves of their personal barriers, and communicate effectively by practicing assertiveness and active listening. "
10 " simply ask five open-ended questions which they know in advance. Question one, what is going well? Two, what is not going well? Three, what are you doing to improve as a leader? Four, what are you doing to improve the organization? And, five, what can I do to help? "
11 " – Por um grupo todo de líderes, com responsabilidades diferentes – observou a diretora, pensativa. – O chefe continua exercendo seus deveres e responsabilidades específicas, assim como as outras pessoas da equipe. Mas o que estou entendendo é que, em um grupo de líderes, todos assumem a responsabilidade individual pelo sucesso do conjunto, influenciando e inspirando os outros a cumprirem seus deveres da melhor maneira possível. "
12 " Um grande casamento, como qualquer grande organização, é 100% para cada lado. É um grupo de líderes com responsabilidades diferentes, inteiramente comprometidos com a união e dando tudo de si. "
13 " Rules of the House Character: Do the Right Thing Excellence: Do Your Very Best Respect: Do the Golden Rule "
14 " What was the right thing to do? Was that the best you were capable of doing? Would you want to be treated the same way if the situation were reversed? "