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21 " As for the simplification team, Gilfoy’s goal was very clear: she wanted it to fade away over time. If the initiative succeeded, simplicity would be spliced so seamlessly into the company’s DNA that the facilitation the team provided would no longer be necessary. The team was just a triggering mechanism. The heart and soul of simplification was the process that the team helped teach, as well as the accompanying mindset. "
― Lisa Bodell , Why Simple Wins: Escape the Complexity Trap and Get to Work That Matters
22 " Through the process, Gilfoy discovered the most fundamental way to overcome the workforce’s inherent fear of simplicity was to explain the link between simplifying processes and expanding the company’s capacity. Simplification was a way to ensure employees could be released from administrative tasks and turn their attention to the company’s strategic priorities and, in the case of Vancity, the member experience. Less time focused on policies and process would make any company more efficient, but only as a side benefit. The real hope was that rapid cycling would empower individual employees to return to the work that matters. As Gilfoy explained, without addressing the fear that people were going to be pink-slipped at the end of the process, “We couldn’t get the same level of participation or the same level of thinking. And we certainly wouldn’t get the same level of output. "