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1 " Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day. "
― Amber Hurdle , The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur
2 " Treat your employees like you would want to be treated if you were an employee. "
3 " How much of your time, at your “hourly rate,” is wasted each year because you’re cleaning up after your employees and fixing issues they’ve created or haven’t resolved themselves? "
― Liz Weber , Something Needs to Change Around Here
4 " There is only one way to get anybody to do anything do you know what it is? This is far from a trivial question. Business is, after all, the ability to motivate a group of individuals to move an idea from concept to reality; to take a theory and make it a practice; to gain the buy-in of your employees and colleagues; to encourage others to execute your plans "
― Keith Ferrazzi , Never Eat Alone: And Other Secrets to Success, One Relationship at a Time
5 " The PC principle is to always treat your employees exactly as you want them to treat your best customers. "
― Stephen R. Covey , The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
6 " Teach your employees how to build relationships with your customers. "
7 " How does paying people more money make you more money?It works like this. The more you pay your workers, the more they spend. Remember, they're not just your workers- they're your consumers, too. The more they spend their extra cash on your products, the more your profits go up. Also, when employees have enough money that they don't have to live in constant fear of bankruptcy, they're able to focus more on their work- and be more productive. With fewer personal problems and less stress hanging over them, they'll lose less time at work, meaning more profits for you. Pay them enough to afford a late model car (i.e. one that works), and they'll rarely be late for work. And knowing that they'll be able to provide a better life for their children will not only give them a more positive attitude, it'll give them hope- and an incentive to do well for the company because the better the company does, the better they'll do.Of course, if you're like most corporations these days- announcing mass layoffs right after posting record profits- then you're already hemorrhaging the trust and confidence of your remaining workforce, and your employees are doing their jobs in a state of fear. Productivity will drop. That will hurt sales. You will suffer. Ask the people at Firestone: Ford has alleged that the tire company fired its longtime union employees, then brought in untrained scab workers who ended up making thousands of defective tires- and 203 dead customers later, Firestone is in the toilet. "
― Michael Moore , Stupid White Men
8 " Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run. "
― Marcus Buckingham
9 " Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed upon him. "
10 " We live in a world where there are a hell of a lot of new inputs that need to be factored in to your business. It used to be just about your employees and your customers. Now there are all the issues about global warming, about sustainability, about ethics and now about gender and the distribution of wealth. "
11 " Paying your employees well is not only the right thing to do but it makes for good business. "
12 " Bottom line: If you can't spare some time to give your employees the chance to wow you, you'll never get the best from them. "
13 " Everyone talks about building a relationship with your customer. I think you build one with your employees first. "