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41 " It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. "
― Henry Ford
42 " At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return. "
43 " You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder. "
44 " In Delhi, where I grew up, commerce is brusque. You don't ask each other how your day has been. You might not even smile. I'm not saying this is ideal - it's how it is. You're tied together by a transaction. The customer doesn't tremble before complaining about how cold his food is. "
