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21 " I took care of the next guy in line while I checked out the girl who was boxing up a pecan pie and decorating it with some sort of fancy ribbon. Watching her wouldn’t be a hardship. She made the retro waitress uniform look good. If she looked as good from the front as she did from the back, maybe I would ask her out.She turned around and handed the box to the customer at the counter and my world turned sideways. It was Delia. My little sister’s annoying best friend. The girl who was practically a member of my family. When had she become hot? I blinked, hoping maybe I’d seen wrong. Nope. Same blonde hair with hot pink stripes, which I’d always thought was stupid. Now, wearing the Pie Princess tiara and some sort of glittery lip gloss she looked wild and kind of sexy. And that was just wrong. "
22 " To Move from Woe to Wow . . . Listen Attentively• Be fully present and give your customer your full attention.• Stay calm and remain patient.• Do not interrupt or become defensive.• Let the customer express his or her concerns.• Nod your head and use affirming words to show that you are listening.• Repeat back and empathize, when necessary. This confirms your understanding of the problem or question. "
― Susan C. Young , The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4)
23 " Many hospitality companies follow the " 5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation. "
24 " Though the customer is always right, there are some customers you do not want. "
― Jeffrey Fry
25 " The best ads are about the customer and how the product will change his life. "
26 " A brand should take into account the customer’s total shopping experience—every contact point is important and should be in accord with the customer expectations. "
27 " Buying & selling is not a process, but a story, the base of this story is “need”. Need arising out of necessity or a feeling to own / experience that product / service. The customer narrates the base (need) of the story, but how well the story develops is left to the storytelling (sales pitch) skills of salesperson, sometimes the storytelling leaves such an impression that the customer has no choice but to be a part of that story. "
28 " Revolve your world around the customer and more customers will revolve around you. "
29 " Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service. "
30 " It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral. "
31 " There is one other business where the customer is always wrong and that's the media. "
32 " If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. "
33 " The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. "
34 " Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands. "
35 " The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff. "
36 " As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. "
37 " We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments that will strengthen our ability to deliver a better McDonald's experience over time. "
38 " What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros. "
39 " I think a lot of people overlook the importance of the menu as a marketing tool and a way of communicating to the customer what the ambition of their restaurant is. Not only the typeface and the design, but what is it printed on? Is it cheap-looking? Is it the right kind of paper for that restaurant? "
40 " The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants. "