105
" Everybody was hoping for something, talking about our new life to come and all that they hoped from it. Fresh air, whatever that’s supposed to mean. Real gravity, instead of the fake kind that broke every now and then (even though no one over fifteen would admit that it was actually really fun when it did). All the wide open spaces we’d have, all the new people we’d meet when we woke them up, ignoring completely what happened to the original settlers, super- confident that we were so much better equipped that nothing bad could possibly happen to us.
All this hope, and here I was, right at the very edge of it, looking out into the darkness, the first to see it coming, the first to greet it when we found out what it really looked like. "
― Patrick Ness , The New World (Chaos Walking, #0.5)
107
" 13 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. " Thank you, thank you very much. "
108
" 12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. " Thank you, thank you very much. "
111
" The moon rose up that evening and shot her silver arrows at the house under the artu tree. The house was empty. Then the moon came across the sea and across the reef. She lit the lagoon to it's dark, dim heart. She lit the coral brains and sand spaces, and the fish casting their shadows on the sand and the coral. The keeper of the lagoon rose to greet her, and the fin of him broke her reflection on the mirror-like surface into a thousand glittering ripples. She saw the white staring ribs of the form on the reef. Then, peeping over the trees, she looked down into the valley, where the great stone idol had kept it's solitary vigil for five thousand years, perhaps, and more.
At this base, in his shadow, looking as if under his protection, lay two human beings, naked, clasped in each other's arms and fast asleep. One could scarcely pity his vigil, had it been marked sometimes through the years by such an incident as this. The thing had been conducted just as the birds conduct their love affairs. An affair absolutely natural, absolutely blameless and without sin. A marriage according to Nature, without feasts or guests, consummated with accidental cynicism under the shadow of a religion a thousand years dead. "
― Henry de Vere Stacpoole ,
112
" . . . such a rush immediately ensued that she with laughing face and plundered dress was borne towards it the centre of a flushed and boisterous group, just in time to greet the father, who came home attended by a man laden with Christmas toys and presents. Then the shouting and the struggling, and the onslaught that was made on the defenceless porter! Then scaling him, with chairs for ladders, to dive into his pockets, despoil him of brown-paper parcels, hold on tight by his cravat, hug him round the neck, pommel his back and kick his legs in irrepressible affection! The shouts of wonder and delight with wich the development of every package was received! The terrible announcement that the baby had been taken in the act of putting a doll's frying-pan into his mouth, and was more than suspected of having swallowed a fictitious turkey, glued on a wooden platter! The immense relief of finding this false alarm! The joy, and gratitude, and ecstasy! They are indescribable alike. It is enough that by degrees the children and their emotions got out of the parlor, and by one stair at a time up to the top of the house; where they went to bed, and so subsided. "
― Charles Dickens , A Christmas Carol / The Chimes / The Cricket on the Hearth
113
" The New testament commanded to love each other, pray for each other, encourage each other, admonish each other, greet each other, serve each other, teach each other, accept each other, honor each other, bear each other's burdens, forgive each other, submit to each other, be devoted each other, and many other mutual tasks. This is biblical membership! "
― Rick Warren , The Purpose Driven Life: What on Earth Am I Here for?
116
" Y
That perfect letter. The wishbone, fork in the road, empty wineglass. The question we ask over and over. Why? Me with my arms outstretched, feet in first position. The chromosome half of us don't have. Second to last in the alphabet: almost there. Coupled with an L, let's make an adverb. A modest X, legs closed. Y or N? Yes, of course. Upside-down peace sign. Little bird tracks in the sand.
Y, a Greet letter, joined the Latin alphabet after the Romans conquered Greece in the first century -- a double agent: consonant and vowel. No one used adverbs before then, and no one was happy. "
― Marjorie Celona , Y
117
" I always imagined rape as this violent scene of a woman walking alone down a dark alley and getting mugged and beaten by some masked criminal. Rape was an angry man forcing himself inside a damsel in distress. I would not carry the trauma of a cliché rape victim. I would not shriek in the midst of my slumber with night terrors. I would not tremble at the sight of every dark haired man or the mention of Number 1’s name. I would not even harbor ill will towards him. My damage was like a cigarette addiction- subtle, seemingly innocent, but everlasting and inevitably detrimental.
Number 1 never opened his screen door to furious crowds waving torches and baseball bats. Nobody punched him out in my honor. The Nightfall crowd never socially ostracized him. Even the ex-boyfriend who’d second handedly fused the entire fiasco continued to mingle with him in drug circles. Everybody continued with business as usual. And when I told my parents I lost my virginity against my will, unconscious on a bathroom floor, Carl did not erupt in fury and demand I give him all I knew about his whereabouts so he could greet him with a rifle. Mom blankly shrugged and mumbled, “Oh, that’s too bad,” and drifted into the kitchen as if I’d received a stubbed toe rather than a shredded hymen.
Everyone in my life took my rape as lightly as a brief thunderstorm that might have been frightening when it happened, but was easy to forget about. I adopted that mentality as the foundation of my sex life. I would, time and time again, treat sex as flimsily as it started. I would give it away as if it was cheap, second hand junk, rather than a prize that deserved to be earned. "
― Maggie Georgiana Young , Just Another Number
