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21 " yielding our seat on a bus whenever it seems appropriate; alerting the person sitting behind us on a plane when we are about to lower the back of our seat; standing close to the right-side handrail on an escalator; stopping to give directions to someone who is lost; stopping at red lights; disagreeing with poise; yielding with grace when losing an argument, these diverse behaviors are all imbued with the spirit of civility. "
― , Choosing Civility: The Twenty-Five Rules of Considerate Conduct
22 " …we can learn to love. How do we do that? …First things first. First we discipline our ego to look beyond the narrow confines of its immediate needs; then we will have a change to understand what real love is. First manners, then love (pp.19-20). "
23 " THERE IS NO JOY EXCEPT IN HUMAN RELATIONSHIPS' — Antoine de Saint-Exupéry (p.16). "
24 " [Re: Positive reactions to non-positive events] Our feelings are the products of our thoughts. A positive thought produces a feeling of contentment or happiness, a negative one a feeling of sadness or despondency. If we have control over how we feel about it as well. This means, in turn, that we can be the makers of our own happiness ( p.16). "
25 " I am convinced that, to a significant extent, life is what our relationships make it. …To learn how to be happy we must learn how to live well with others, and civility is a key to that (p. 6). "