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81 " When you walk with purpose, you collide with destiny. "
― Tony Hsieh , Delivering Happiness: A Path to Profits, Passion, and Purpose
82 " Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors. "
83 " The one resource we all ultimately have the same constraints on is time — so I didn't want to waste, time. "
― Tony Hsieh
84 " Para los individuos, el carácter es destino. Para las organizaciones, la cultura es destino. "
85 " that your business can avoid making some of the same ones. 7. You want to figure out the right balance of profits, passion, and purpose in business and in life. 6. You want to build a long-term, enduring business and brand. 5. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher "
86 " To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. "
87 " Yo creo que hay algo interesante acerca de todos y cada uno, y solo tienes que averiguar qué es ese algo. "
88 " For individuals, character is destiny. For organizations, culture is destiny. To "