1
" By far, the most important distortions and confabulations of memory are those that serve to justify and explain our own lives. The mind, sense-making organ that it is, does not interpret our experiences as if they were shattered shards of glass; it assembles them into a mosaic. From the distance of years, we see the mosaic’s pattern. It seems tangible, unchangeable; we can’t imagine how we could reconfigure those pieces into another design. But it is a result of years of telling our story, shaping it into a life narrative that is complete with heroes and villians, an account of how we came to be the way we are. Because that narrative is the way we understand the world and our place in it, it is bigger than the sum of its parts. If on part, one memory, is shown to be wrong, people have to reduce the resulting dissonance and even rethink the basic mental category: you mean Dad (Mom) wasn’t such a bad (good) person after all? You mean Dad (Mom) was a complex human being? The life narrative may be fundamentally true; Your father or mother might really have been hateful, or saintly. The problem is that when the narrative becomes a major source of self-justification, one the storyteller relies on to excuse mistakes and failings, memory becomes warped in its service. The storyteller remembers only the confirming examples of the parent’s malevolence and forgets the dissonant instances of the parent’s good qualities. Over time, as the story hardens, it becomes more difficult to see the whole parent — the mixture of good and bad, strengths and flaws, good intentions and unfortunate blunders.
Memories create our stories, but our stories also create our memories. "
― Carol Tavris
11
" Most people, when directly confronted by evidence that they are wrong, do not change their point of view or course of action but justify it even more tenaciously. Even irrefutable evidence is rarely enough to pierce the mental armor of self-justification. When we began working on this book, the poster boy for "tenacious clinging to a discredited belief" was George W. Bush. Bush was wrong in his claim that Saddam Hussein had weapons of mass destruction, he was wrong in claiming that Saddam was linked with Al Qaeda, he was wrong in predicting that Iraqis would be dancing joyfully in the streets to receive the American soldiers, he was wrong in predicting that the conflict would be over quickly, he was wrong in his gross underestimate of the financial cost of the war, and he was most famously wrong in his photo-op speech six weeks after the invasion began, when he announced (under a banner reading MISSION ACCOMPLISHED) that "major combat operations in Iraq have ended. "
― Carol Tavris , Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
12
" This habit starts awfully early. Social psychologist Marilynn Brewer, who has been studying the nature of stereotypes for many years, once reported that her daughter returned from kindergarten complaining that “boys are crybabies.”25 The child’s evidence was that she had seen two boys crying on their first day away from home. Brewer, ever the scientist, asked whether there hadn’t also been little girls who cried. “Oh yes,” said her daughter. “But only some girls cry. I didn’t cry.” Brewer’s little girl was already dividing the world, as everyone does, into us and them. Us is the most fundamental social category in the brain’s organizing system, and it’s hardwired. "
― Carol Tavris , Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
14
" Prejudices emerge from the disposition of the human mind to perceive and process information in categories. “Categories” is a nicer, more neutral word than “stereotypes,” but it’s the same thing. Cognitive psychologists consider stereotypes to be energy-saving devices that allow us to make efficient decisions on the basis of past experience; help us quickly process new information and retrieve memories; make sense of real differences between groups; and predict, often with considerable accuracy, how others will behave or how they think.24 We wisely rely on stereotypes and the quick information they give us to avoid danger, approach possible new friends, choose one school or job over another, or decide that that person across this crowded room will be the love of our lives. "
― Carol Tavris , Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
17
" certain categories of us are more crucial to our identities than the kind of car we drive or the number of dots we can guess on a slide—gender, sexuality, religion, politics, ethnicity, and nationality, for starters. Without feeling attached to groups that give our lives meaning, identity, and purpose, we would suffer the intolerable sensation that we were loose marbles floating in a random universe. Therefore, we will do what it takes to preserve these attachments. Evolutionary psychologists argue that ethnocentrism—the belief that our own culture, nation, or religion is superior to all others—aids survival by strengthening our bonds to our primary social groups and thus increasing our willingness to work, fight, and occasionally die for them. When things are going well, people feel pretty tolerant of other cultures and religions—they even feel pretty tolerant of the other sex!—but when they are angry, anxious, or threatened, the default position is to activate their blind spots. "
― Carol Tavris , Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
20
" I would be with a bunch of Kennedy fans watching the debate and their comment would be, “He’s really slaughtering Nixon.” Then we would all go to another apartment, and the Nixon fans would say, “How do you like the shellacking he gave Kennedy?” And then I realized that each group loved their candidate so that a guy would have to be this blatant—he would have to look into the camera and say: “I am a thief, a crook, do you hear me, I am the worst choice you could ever make for the Presidency!” And even then his following would say, “Now there’s an honest man for you. It takes a big guy to admit that. There’s the kind of guy we need for President.”10 "
― Carol Tavris , Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
