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1 " leadership is a sacred trust earned from the respect of those "
― Henry Mintzberg , Managing
2 " being a manager’ means not merely assuming a position of authority but also becoming more dependent on others, "
3 " A good part of the work of managing involves doing what specialists do, but in particular ways that make use of the manager’s special contacts, status, and information. "
4 " Does this sharing raise the risk that confidential information will fall into the wrong hands? Sure, sometimes (although refusing to share information is often a smokescreen for political games). But contrast this with the benefits of having better-informed people all around. "
5 " Managing is about nuance as much as it is about decisiveness. "
6 " The line between confidence and arrogance can be not only thin but also vague. "
7 " to be a successful manager, let alone—dare I say—a great leader, maybe you don’t have to be wonderful so much as more or less emotionally healthy and clearheaded. "
8 " To succeed, managers have to become proficient at their superficiality. "
9 " To conclude, in this chapter we have seen the characteristics of managing, as they were then and remain now: the pace, brevity, variety, fragmentation; the interruptions; the orientation to action; the oral aspect of the information; the lateral nature of much of the communication; and the tricky problem of exercising control without quite being in control. "
