Home > Work > Beyond Reason: Using Emotions as You Negotiate
1 " Some of the key elements of an effective apology include: recognition of the emotional impact of the action on others, an expression of regret, and a commitment not to repeat the negative action. Saying, “I’m sorry that you feel hurt,” is not nearly as powerful as saying, “I’m sorry for my poor behavior and for the hurt it has caused you. "
― Roger Fisher , Beyond Reason: Using Emotions as You Negotiate
2 " Aprecio seu interesse pelo meu bem-estar no trabalho. Mas, agora, preciso de você como ouvinte. Você gostaria de me escutar por alguns minutos? Depois, eu adoraria receber suas orientações para lidar com essa situação. "
