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1 " We do the right things because it's the right thing to do. We respond to others' needs because they have those needs. Our survival depends on cooperation. [p61, paraphrased] "
― Hugh Mackay , The Kindness Revolution: How we can restore hope, rebuild trust and inspire optimism
2 " When books sweep the world with characters and plots that seem unutterably grim...you have to ask whether we willingly incorperate such material into our lives because we need more shadows, clouds, drama, or perhaps because vicarious exposure to such material equips us, psychologically, for potential exposure to the real thing. [p35, Chapter 1 Taking the rough with the smooth] "
3 " Stories abound... of governments' heavy reliance on focus groups and other forms of research to pre-test the likely political effect of policies. Not to test the integrity or efficacy of the polices; not to see whether it fits within a particular philosophical framework, merely to test its palatability or, to be brutally frank, its likely contribution to a government's prospects of re-election. "
4 " It's inevitable that people who are trying to manipulate, persuade or deceive us in their own interests would try to pretend that they are driven by...the finest expressions of our common humanity - altruism, compassion and kindness. [p63] "
5 " ...Signs of the purest form of human love: the love that has nothing to do with emotion or affection; the love that say we will treat each other kindly and respectfully, regardless of how we happen to feel about each other, because we know that's the only way a human community can thrive. p19 [Prologue: A Loving Country?] "
6 " Only those who have been on the receiving end of poverty, unemployment, homelessess, mental illness, domestic violence, racism, sexism or ageism can fully identify with others' reactions to those distressing experiences. Only those who have been members of marginalised minority can fully appreciate how that feels. [p50] "
7 " How we respond in the face of a challenge tells us more about who we really are than all the pious rhetoric about our alleged attitudes, values or aspirations. [p37] "
8 " Accept that you can't control many of the things that happen to you. Stop wishing for things to stay the same, or to to be different. Above all, remember that your own struggles are part of the human struggle, shared by everyone you meet. [p53. Chapter 1 summary] "
9 " We thrive on our sense of belonging to families, neighbourhoods and all kinds of groups and communities. We utterly depend upon our social connections for our emotional and physical security, for our sense of well-being, being accepted and taken seriously. [p57] "
10 " The deepest sense of life's meaning and purpose arises from our interdependence and, in turn, our willingness to relate to others and respond to their needs. [p49] "
11 " Here's the cardinal rule of the good listener: receive before you respond. [p97] "
12 " If things just keep going along as smoothly as if we're on a railway track, reassured by the regularity and predictability of that clickety-clack, clickety clack, why would we bother with introspection about the meaning and purpose of it all, let alone the direction we're taking? p37 "
13 " If you want to reinforce someone's existing beliefs, attack them. "
14 " Homo sapiens. That's a label we invented for ourselves, of course: Latin for 'wise man'. It may be hoped that we will eventually either evolve into something worthier of that appellation or aspire to an even better one. How about Gens unanima - 'harmonious race' or ' a people of one spirit'? "
15 " People with passionate convictions tend to see the world through the lens of their passion - whether psychological, spiritual, or economic - and interpret everything they hear according to whether or not it harmonises with their own one-note samba "
16 " Forgiveness calls on deep reserves of moral courage: the courage to break out of the spiral of self-pity; the courage to set aside resentment; the courage to rise above biterness; the courage to act well, when all our instincts call on us to act badly. p112 "
17 " multiculturalism is the art of creating harmony out of diversity. [p58 Chapter 2: We were born to cooperate, not compete] "