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Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty QUOTES

Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty QUOTES

1 " Compassion is the shortcut to connection. "

― , Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

2 " Service heroes strive to exceed the customer's expectations. "

― , Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

3 " When a customer is upset, remember that you're dealing with a person, not a problem. "

― , Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

4 " Every interaction is a chance to strengthen the customer relationship. "

― , Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

5 " Choose actions that show the customer that they matter. "

― , Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty