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1 " Compassion is the shortcut to connection. "
― , Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
2 " Service heroes strive to exceed the customer's expectations. "
3 " When a customer is upset, remember that you're dealing with a person, not a problem. "
4 " Every interaction is a chance to strengthen the customer relationship. "
5 " Choose actions that show the customer that they matter. "