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" No,” said Myrna. “It happened because no one stopped them. Not enough people stood up soon enough. And why was that?” “Fear?” asked Clara. “Yes, partly. And partly programming. All around them, respectable Germans saw others behaving brutally toward people they considered outsiders. The Jews, gypsies, gays. It became normal and acceptable. No one told them what was happening was wrong. In fact, just the opposite.” “No one should have had to,” snapped Reine-Marie. “Myrna’s right,” said Armand, breaking his silence. “We see what she describes all the time. I saw it in the Sûreté Academy. I saw it in the brutality of the Sûreté itself. We see it when bullies are in charge. It becomes part of the culture of an institution, a family, an ethnic group, a country. It becomes not just acceptable, but expected. Applauded even. "
― Louise Penny , Glass Houses (Chief Inspector Armand Gamache, #13)