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Radical Candor: Be a Kickass Boss Without Losing Your Humanity QUOTES

Radical Candor: Be a Kickass Boss Without Losing Your Humanity QUOTES

1 " There’s nothing like emotional bondage to create the conditions for Ruinous Empathy. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

2 " If you don’t teach that dog to sit, she’s going to die!” said the tall bearded man in blue jeans standing next to me. He pointed at the ground, bent down to get in Belvy’s face, and bellowed at her, “SIT!!” To my astonishment, Belvy sat. She didn’t just sit, she pounded her butt into the pavement, and looked up at the man wagging her tail.
The man was in my face now. “See? It’s not mean, it’s clear.” The light changed, and the man strode across the street, leaving me with words to live by. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

3 " Make sure that you are seeing each person on your team with fresh eyes every day. People evolve, and so your relationships must evolve with them. Care personally; don’t put people in boxes and leave them there. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

4 " A good rule of thumb for any relationship is to leave three unimportant things unsaid each day. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

5 " When bosses are too invested in everyone getting along they also fail to encourage the people on their team to criticize one another other for fear of sowing discord. They create the kind of work environment where being "nice" is prioritized at the expense of critiquing and therefore improving actual performance. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

6 " The essence of leadership is not getting overwhelmed by circumstances. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

7 " You may be worried about earning their respect, and that’s natural. Unfortunately, though, being overly focused on respect can backfire because it’ll make you feel extra defensive when criticized. If, on the other hand, you can listen to the criticism and react well to it, both trust and respect will follow. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

8 " The best way to keep superstars happy is to challenge them and make sure they are constantly learning. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

9 " Sometimes, the greatest gift you can give your team is to let them go home. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

10 " Probably the most important thing you can do to build trust is to spend a little time alone with each of your direct reports on a regular basis. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

11 " Jobs articulated this approach more gently in an interview with Terry Gross: “At Apple we hire people to tell us what to do, not the other way around.” And "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

12 " At Apple, as at Google, a boss’s ability to achieve results had a lot more to do with listening and seeking to understand than it did with telling people what to do; more to do with debating than directing; more to do with pushing people to decide than with being the decider; more to do with persuading than with giving orders; more to do with learning than with knowing. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

13 " It’s brutally hard to tell people when they are screwing up. You don’t want to hurt anyone’s feelings; that’s because you’re not a sadist. You don’t want that person or the rest of the team to think you’re a jerk. Plus, you’ve been told since you learned to talk, “If you don’t have anything nice to say, don’t say anything at all.” Now all of a sudden it’s your job to say it. You’ve got to undo a lifetime of training. Management is hard. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

14 " Randy Nelson, the dean of Pixar University and a faculty member at Apple University, captured this when he said of Steve Jobs, “He’s a lion. If he roars at you, you’d better roar back just as loudly—but only if you really are a lion, too. Otherwise he’ll eat you for lunch. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

15 " There’s no worse way to make a group of people feel excluded than to use language that pretends they are simply not in the room. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

16 " Some professionals say you need to have a praise-to-criticism ratio of 3:1, 5:1, or even 7:1. Others advocate the “feedback sandwich”—opening and closing with praise, sticking some criticism in between. I think venture capitalist Ben Horowitz got it right when he called this approach the “shit sandwich.” Horowitz suggests that such a technique might work with less-experienced people, but I’ve found the average child sees through it just as clearly as an executive does. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

17 " Those who find work they can continue to love for five or ten or thirty years, even if it doesn’t lead to some sort of advancement, are damn lucky. And their teams and their bosses are lucky to have them. Kick-ass bosses never judge people doing great work as having “capped out.” Instead, they treat them with the honor that they are due and retain the individuals who will keep their team stable, cohesive, and productive. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

18 " As you probably know, for every piece of subpar work you accept, for every missed deadline you let slip, you begin to feel resentment and then anger. You no longer just think the work is bad: you think the person is bad. This makes it harder to have an even-keeled conversation. You start to avoid talking to the person at all. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

19 " Here’s what I need to do to stay centered: sleep eight hours, exercise for forty-five minutes, and have both breakfast and dinner with my family. If I skip one or two of those things for a day or two, it’s OK. But that’s the routine. Also, every so often I need to read a novel (ideally one a week), go away for a romantic weekend with my husband (ideally four times a year), and take a two-week vacation with siblings and parents (once a year). If I can manage to do those things, I can usually stay centered no matter what storms are raging around me. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity

20 " The way you ask for criticism and react when you get it goes a long way toward building trust—or destroying it. "

― Kim Malone Scott , Radical Candor: Be a Kickass Boss Without Losing Your Humanity