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" When people in authority want the rest of us to behave, it matters—first and foremost—how they behave. This is called the “principle of legitimacy,” and legitimacy is based on three things. First of all, the people who are asked to obey authority have to feel like they have a voice—that if they speak up, they will be heard. Second, the law has to be predictable. There has to be a reasonable expectation that the rules tomorrow are going to be roughly the same as the rules today. And third, the authority has to be fair. It can’t treat one group differently from another. All good parents understand these three principles implicitly. If you want to stop little Johnnie from hitting his sister, you can’t look away one time and scream at him another. You can’t treat his sister differently when she hits him. And if he says he really didn’t hit his sister, you have to give him a chance to explain himself. How you punish is as important as the act of punishing itself. "
― Malcolm Gladwell , David and Goliath: Underdogs, Misfits, and the Art of Battling Giants
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" think, for example, has a higher suicide rate: countries whose citizens declare themselves to be very happy, such as Switzerland, Denmark, Iceland, the Netherlands, and Canada? or countries like Greece, Italy, Portugal, and Spain, whose citizens describe themselves as not very happy at all? Answer: the so-called happy countries. It’s the same phenomenon as in the Military Police and the Air Corps. If you are depressed in a place where most people are pretty unhappy, you compare yourself to those around you and you don’t feel all that bad. But can you imagine how difficult it must be to be depressed in a country where everyone else has a big smile on their face?2 Caroline Sacks’s decision to evaluate herself, then, by looking around her organic chemistry classroom was not some strange and irrational behavior. It is what human beings do. We compare ourselves to those in the same situation as ourselves, which means that students in an elite school—except, perhaps, "
― Malcolm Gladwell , David and Goliath: Underdogs, Misfits, and the Art of Battling Giants