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1 " Due to fierce competitions and rapid changes, making a continuous improvement is critical for surviving and thriving of digital businesses today. "
― Pearl Zhu , The Change Agent CIO
2 " Change Agent has the ability to play the right role and know which to play, and when. "
3 " The digital organization is a living thing with the ability to continually change as the world changes and evolves with an intersecting and interacting business ecosystem seamlessly. "
4 " Running digital IT takes interdisciplinary practices and keeping IT fit requires a systematic approach. "
5 " Embracing digital is inevitable as that is now part of the business venture. "
6 " The true empowerment breaks down the out of dated rules and cracks down the anti-digital mindsets. "
7 " Change is the voyage which needs to continually discover its own landscape, avoid potential pitfalls and enjoy unique scenes of digitalization. "
8 " Businesses today need less than a paradigm shift in their thinking about the fundamentals of how organizations work to build an authentic culture and an engaging workforce. "
9 " Organizations risk and fall, not on the quantum of plans and resources, but on the capabilities to lead and manage, yet most important to execute. "
10 " Digital CIOs have both vision and passion, capability and capacity for entering into the new world of change and innovation. "
11 " To earn their stripe as transformative digital leaders, CIOs have to become more visible, proactive, and innovative. "
12 " When the CIO’s voice gets heard by the broad base of audiences, that will improve visibility and transparency of IT. "
13 " It’s critical to discover the strategic and predictive pathway to changes; increase confidence, leverage resources, and engage people, to drive changes continually and effortlessly. "
14 " Learning the business is a must for the CIO to come up with the experiential knowledge coupled with information for enabling and empowering the enterprise. "
15 " The front side of IT needs to be intuitive and delightful, but the back side of IT is complex and scientific. "
16 " Managing digital performance and improving business achievement as an iterative continuum means setting metrics, adjusting plans, measuring performance, and understanding results dynamically. "
17 " IT leaders need to be fully aware of the promises and perils of performance management, play the number game wisely. "
18 " Running IT as the business, IT performance has to be clearly linked with the business performance. "
19 " Performance metrics are numbers in context, results related to the strategic goals of the business. "
20 " IT performance needs to well reflect the multidimensional business value in which IT can contribute both strategically and operationally, to capture both short-term gain and long-term win. "
