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Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies QUOTES

Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies QUOTES

1 " To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

2 " Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

3 " The simple truth is that technology is still a poor substitute for human interaction. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

4 " If you give customers a chance, they’ll communicate with you in many ways. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

5 " Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

6 " Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies

7 " Customer-centricity should be about delivering value for customers that will eventually create value for the company. "

― Robert G. Thompson , Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies