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Making Virtual Work: How to Build Performance and Relationships QUOTES

Making Virtual Work: How to Build Performance and Relationships QUOTES

1 " Making things better requires that you understand how people feel in response to what you do. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

2 " Workers are begging us to lighten their load, to remove the burdens, the hassles, and the irritants that come with video meetings. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

3 " If you say, I know just how you feel, you show the other person you’re thinking about how you feel, and you’re assuming your experience is the same as theirs. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

4 " The first part of empathy, the first requirement for action on their behalf, is to understand how they feel. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

5 " Self-other awareness enables you to show respect for their feelings instead of being overwhelmed by their feelings, your pity, or your intolerance. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

6 " Savvy leaders use empathy to relieve that emotional strain. They use it so that video meetings are beneficial for everyone. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

7 " Empathy greases the wheels of productivity. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

8 " In an ever-changing, hyper-competitive workplace and marketplace, for you to truly be of worth as a leader, you therefore know: you must develop your capacity for empathy. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships

9 " When what they feel evokes something familiar in you, you’re likely to mimic their emotions unconsciously. "

― Betty Johnson , Making Virtual Work: How to Build Performance and Relationships