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21 " that's what love-driven leaders do. They see further. They move themselves beyond what blocks our vision in order to see what a fairer, more welcoming world might look like. They point the way to a future in which true men and women will enjoy greater chances to reach their potential. And leaders guided by the resolve that "love ought to manifest itself more by deeds than by words" help create that better future. "
― Chris Lowney , Heroic Leadership: Best Practices from a 450-Year-Old Company That Changed the World
22 " the abilities to innovate, to remain flexible and adapt constantly, to set ambitious goals, to think globally, to move quickly, to take risks. "
23 " It was clear that only a handful of banks would emerge as winners in our changing, consolidating industry. And the winners likely would be those whose employees could take risks and innovate, who could work smoothly on teams and motivate colleagues, and who could not only cope with change but also spur change. In short, leadership would separate the winners from the losers. "