Home > Topic > your attitude
81 " If you want to fly high and go amazing places, your attitude is crucial. "
― Susan C. Young , The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2)
82 " 13 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. " Thank you, thank you very much. "
83 " 12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. " Thank you, thank you very much. "
84 " To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you aren’t trying—that failure is an essential precursor to achieving worthwhile endeavors. Failing (no matter how hard) is one of life’s best teachers for winning the next time. "
― Susan C. Young , The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4)
85 " Tomorrow you'll receive your employment contracts. Once you sign those I'm your boss." When I didn't answer he said, " That means you act the way I want you to act. That means you shelve your attitude and the twenty questions." " Should I shelve those next to 'personality'? "
86 " Enjoy life, even in the most chaotic, hectic moments. Take time to breathe. Take time to consider what is important versus what is rubbish. Those are the times where slowing down is healthiest. Those are the times where it really counts. And, if you come across an impossible situation, crying will not help. Open your mouth, but instead of sobs and wails, give out a little chuckle. It’ll make all the difference in your attitude and therefore, in your situation. "
― Leigh Hershkovich
87 " The quickest way to change your attitude toward pain is to accept the fact that everything that happens to us has been designed for our spiritual growth. "
88 " Style is a reflection of your attitude and your personality. "
89 " I believe that a trusting attitude and a patient attitude go hand in hand. You see, when you let go and learn to trust God, it releases joy in your life. And when you trust God, you're able to be more patient. Patience is not just about waiting for something... it's about how you wait, or your attitude while waiting. "
90 " It's easy to get negative because you get beat down. You go through a few disappointments and it's easy to stay in that negative frame of mind. Choosing to be positive and having a grateful attitude is a whole cliche, but your attitude is going to determine how you're going to live your life. "
91 " Happiness is in our own hearts. I have no regrets of anything in the past. I'm totally cheerful and happy, and I think that a lot of your attitude is not in the circumstances you find yourself in, but in the circumstances you make for yourself. "
92 " When you have vision it affects your attitude. Your attitude is optimistic rather than pessimistic. "
93 " Spend some time this weekend on home improvement improve your attitude toward your family. "
94 " Crime is terribly revealing. Try and vary your methods as you will, your tastes, your habits, your attitude of mind, and your soul is revealed by your actions. "
― Agatha Christie , And Then There Were None
95 " As the time goes by, you change, your learn new things, your attitude is different. For the moment, I'm still enjoying ski racing so much that it would be difficult for me to think about ending my career. "
96 " I do have moments when I feel insecure. I do have moments when I feel jealous, and that's normal. It's a very normal emotion. It's your action and your attitude and your reaction to that that is important. "
97 " You may not be able to change a situation, but with humor you can change your attitude about it. "
98 " Anything can happen, so you have to control your attitude and stay strong. "
99 " Players should know that if you can't make the contribution of the winning shot, that your attitude every day when you come to practice, or the positive contribution you make through cheering and keeping up team morale, is just as important in the overall picture. "
100 " You have to come in to major championships, and your attitude has to be on point. "