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25 " Of more angst to drivers are the customer ratings systems imposed by the app companies. While most drivers do not have a problem with the notion of being rated, they are concerned that they will receive poor marks for circumstances beyond their control. Customers can give even the most earnest drivers bad ratings for any reason such as bumpy rides over pothole strewn roads, traffic congestion and passengers underestimating how much time they need to reach their destinations. Miscommunication between passengers and drivers can occur because passengers cannot speak the local language, are drunk, or fall asleep and cannot direct the driver to their remote destinations. Perhaps some passengers just do not like the ethnic group to which some drivers appear to belong. Circumstances such as these are clearly the fault of passengers who may rate drivers poorly nonetheless.

Drivers with low ratings can be expelled from on-demand taxi services. This unfairness is compounded to the extent that drivers make large investments in their cars, insurance and fuel. Making drivers, who basically invested in a franchise, vulnerable to expulsion from a system because of unfair ratings seems to me to be a potential source of dissention or even litigation.

Another concern associated with the taxi app business model is that drivers only have 15 seconds to respond to notices of pick up opportunities. Drivers that fail to respond in such tight windows lose the business. Repeat failures to make timely responses can result in temporary suspensions. This pressure, and related distractions associated with interacting with handsets, is applied simultaneously with all of the challenges of navigating traffic in a variety of weather conditions. Foremost, this is a driving hazard that imperils everyone in the vicinity. It also ties in with the ratings systems because drivers are only rated on the rides they complete. Drivers who claim rides but abandon the customer if it looks like the pickup will be delayed have no ratings risk. Paradoxically, no ratings result in the worst customer service as passengers end up stranded. "

David Wanetick , Business Model Validation

26 " Encouragement, Love, HopeThere was a man that struggled with every step and walked each step with fear. As we all know when you walk and pave a path of fear, the steps slow down and the true light of faith dims. His family did, however, stand behind him. Though his steps were slow and not going far, his family followed covering each of those steps with encouragement and hope. As he kept walking and turned his head, the people who cared most weren't clear. His fear had taken over and there was uncertainty that slowed him down even further. The family that stands behind you is the one who gives you the push you need to keep going.The man was saddened with fear and started to sob. Mystery of the unknown was the overwhelming door he wasn't ready to open. His family followed right behind him, saying, " We are there for you, you are strong; you can make it through the toughest path with the strongest light of hope." It seemed he couldn't hear all that was said. It was as if he wasn't truly listening to the strongest words, but to the heavy negativity that kept drowning him in his fear. His steps slowed down even further. He cried some more and was shaken even more by the unknown that was ahead. It was that he didn't want to take a chance of what could come ahead, what could be the most enlightening and most life changing steps he could take to better himself in the future.His family still stood behind him with every step he took. Every time he looked back it was getting dimmer and dimmer, but they were still there. They spoke softly to him, " Everybody has risks in their lives, even obstacles they must over come. It will only make you stronger in the end, without risks in life, there is no chance." He didn't hear them speak; he heard it as if it was another language, something so far from understanding.The man found a bench and sat down. He was tired and didn't want to walk any further. His eyes filled with tears that streamed down his cheeks. His hands starting to cover his face, drowning in the fear that was overwhelming him. Again his loving family was there, but he couldn't see. They were around him with heart-filling encouragement and love, and best of all, that blessedness of hopeThe man lay down on the bench; his tears had soaked his cheeks and palms of his hands and fell asleep. When he awoke, his eyes slowly opened, trying to look around, finding that he was in an unfamiliar place. His vision was a bit fuzzy. He looked down and started to realize he wasn't on the bench anymore.He saw his legs and started to look up further; he was in a hospital gown. The man's eyes grew even more confused. He stood there in silence as his head slowly tilted up. He didn't understand why here was there.His eyes turn and he looks, as he notices numerous cords "

39 " HOW CAN I TELL IF A MAN I’M SEEING WILL BECOME ABUSIVE?

• He speaks disrespectfully about his former partners.
• He is disrespectful toward you.
• He does favors for you that you don’t want or puts on such a show of generosity that it makes you uncomfortable.
• He is controlling.
• He is possessive.
• Nothing is ever his fault.
• He is self-centered.
• He abuses drugs or alcohol.
• He pressures you for sex.
• He gets serious too quickly about the relationship.
• He intimidates you when he’s angry.
• He has double standards.
• He has negative attitudes toward women.
• He treats you differently around other people.
• He appears to be attracted to vulnerability.
No single one of the warning signs above is a sure sign of an abusive man, with the exception of physical intimidation. Many nonabusive men may exhibit a umber of these behaviors to a limited degree. What, then, should a woman do to protect herself from having a relationship turn abusive?
Although there is no foolproof solution, the best plan is:
1. Make it clear to him as soon as possible which behaviors or attitudes are unacceptable to you and that you cannot be in a relationship with him if they continue.
2. If it happens again, stop seeing him for a substantial period of time. Don’t keep seeing him with the warning that this time you “really mean it,” because he will probably interpret that to mean that you don’t.
3. If it happens a third time, or if he switches to other behaviors that are warning flags, chances are great that he has an abuse problem. If you give him too many chances, you are likely to regret it later.
Finally, be aware that as an abuser begins his slide into abuse, he believes that you are the one who is changing. His perceptions work this way because he feels so justified in his actions that he can’t imagine the problem might be with him. All he notices is that you don’t seem to be living up to his image of the perfect, all-giving, deferential woman. "

Lundy Bancroft , Why Does He Do That?: Inside the Minds of Angry and Controlling Men