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21 " From what I know of you already, you have quite a reputation for providing customer satisfaction." Julie's cheeks burned. For Kate's benefit she said, " I try." " Oh, I'm certain you do more than try. You go all out." He paused for several beats. Then, " I've driven past the gallery thousands of times and always admired the works displayed in the windows. But I haven't had a reason to stop." " And now you did?" " Now I did." She drew herself up. " Well, I'm sure Katherine will find the perfect piece for you. She's very knowledgeable." " He came to see you." " That's right, Ms. Rutledge. Not that Ms. Fields isn't perfectly charming and, I'm sure, knowledgeable." He shot Kate a smile over his shoulder, which she returned before he came back around to Julie. " But I'm placing myself in your very capable hands. "
22 " It's odd to imagine, of course: you pass a car on a lonely rural highway; you sit beside a man in a diner and share views with him; you wait behind a customer checking into a motel, a friendly man with a winning smile and twinkling hazel eyes, who's happy to fill you in on his life's story and wants you to like him - odd to think this man is cruising around with a loaded pistol, making up his mind about which bank he'll soon rob.' - Richard Ford, Canada "
― Richard Ford
23 " Do you act the same in society as you do in private? Do you speak to everyone the same way?" " No, no quite," I replied, wincing. " Of course. No one does. You put on one disguise for society. You put on another for your sister. For your parents. Your customer the other night." I felt my face warm. " But what about in private? Anyone can be themselves then without--ah! Ow!-- without putting on an act." “We do not remain the same each minute to the next. Every word you hear, every sight you see, every smell, every thought you have, every moment—it all changes you. We keep putting on mask after mask, layers over layers. That’s how one grows. "
24 " The customer is always right...even when they're wrong. "
― Jay Samit , Disrupt You!: Master Personal Transformation, Seize Opportunity, and Thrive in the Era of Endless Innovation
25 " Building positive customer experiences will help create passionate customers who will spread your message on their behalf - almost like an evangelist. "
― Simon Zingerman , We All Need Heroes: Stories of the Brave and Foolish
26 " There is need to focus on selling an emotional experience instead of a mere product or service - the impression you make on others must be lasting and permanent. These experiences have to be positive and worth remembering. This will increase the chances of repeat business and referrals, guaranteeing customer loyalty. And that is what sustains businesses, brands and careers for generations! The principle remains the same for comedians, actors, footballers, musicians, sales executives or any other area of specialty. "
― Archibald Marwizi , Making Success Deliberate
27 " Seek to develop your skill and talent to a level of relevance. Create a platform to shine and make sure you are bringing a difference to the areas that require your expertise. A pastor who does not teach or pray for people, a football player always playing pool, a body builder who doesn’t eat but sleeps all day, a student who studies only towards examinations, a politician without a cause and a business without a customer service culture all have one thing in common – sooner or later they will all become irrelevant. Never miss the chance to practice the call of your mission, even if you are not getting paid for it. "
28 " You are discovering the conversation that the customer wants to have, instead of the dreadfully limiting presentation you would have given him. And in doing so, you can help him to make a truly wonderful buying decision. "
29 " This next nugget of salesmanship cannot be perfected in a single afternoon. However, once you have it mastered, your competition will continuously believe you possess some mystical customer attracting formula "
30 " Bill arrives with a grin about something. Sure, he's got some jets for my machine and knows right were they are. I'll have to wait a second though. He's got to close a deal out in back on some Harley parts. I go with him out in a shed in back and see he is selling a whole Harley machine in used parts, except for the frame, which the customer already has. He is selling them all for $125. Not a bad price at all.Coming back I comment, " He'll know something about motorcycles before he gets those together." Bill laughs. " And that's the best way to learn, too. "
31 " Cyber-confidence is crucial for finance.Consistency between security and threat is a key factor in Reputation and Customer Trust. "
32 " Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed. "
33 " Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. "
― Marilyn Suttle
34 " After each customer interaction, notice if you gave them a “happy to see you” kind of experience. "
35 " Understanding who isn’t your ideal customer sometimes helps you better clarify who is. "
― Amber Hurdle , The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur
36 " Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint. "
37 " Creating an ideal customer profile helps you understand who are you talking to through your marketing, and it helps you carry that message and vibe through to your customerexperience. "
38 " Your ideal customer should be attracted to the brand that rests on the fabulous culture youcreated, but they don’t have to share your personal interests or have the same lifestyle you do. "
39 " Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product. "
― Janna Cachola
40 " RULE #1Market your business to the customer YOU WANT.Most beauty businesses try to be everything to everyone. It's exhausting and expensive promoting yourself to everyone. Most people simply give up.Focus on the customers you really want. What is your passion, what do you excel in? Who is your ideal customer? What would you ideally like to do every day in your business?Focus on what you want to do and the clients you want, and market directly to them and only them. "
― Jana Elston , RETAIL LEGENDS: How to have more CUSTOMERS coming through your door FAST, Beauty Salon Tips
