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161 " You know what—gyms make the largest chunk of their profit from clients who pay their monthly dues on auto-pay but never bother to show up and use the gym. The DVD-rental companies make a good chunk of their profits from late fees; the credit-card companies make a fortune on sundry fines and penalties; the airlines’ margins are highest on ticket changes and cancellations… So, the key to running a successful business in America is to sign up a customer and pray he’ll somehow screw up… "
― , Closure of the Helpdesk — A Geek Tragedy
162 " You know it never ceases to amaze me how people twist your words.I used to et it bother me that I was so misunderstood, but now I realise, I can tell a lot about people by what they CHOOSE to see in me "
― Karen Gibbs