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1 " The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:• Make eye contact and smile.• Greet and welcome each and every guest.• Seek out guest contact.• Provide immediate service recovery.• Always display appropriate body language.• Preserve the “magical” guest experience.• Thank each guest and demonstrate that appreciation. "
― Susan C. Young , The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact (The Art of First Impressions for Positive Impact, #3)
