" The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:
• Make eye contact and smile.
• Greet and welcome each and every guest.
• Seek out guest contact.
• Provide immediate service recovery.
• Always display appropriate body language.
• Preserve the “magical” guest experience.
• Thank each guest and demonstrate that appreciation. "

― Susan C. Young , The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact (The Art of First Impressions for Positive Impact, #3)