" The need for apologies and repair is a singularly human one---both on the giving and receiving ends. We are hardwired to seek justice and fairness (however we see it), so the need to receive a sincere apology that's due is deeply felt. We are also imperfect humans and prone to error and defensiveness, so the challenge of offering a heartfelt apology permeates almost every relationship. "

― Harriet Lerner , Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts