QUOTE : Over the years, I have developed a visceral reaction to families and victims expressing surprise at tragedy. Why are we surprised? Why do we forget we are mortal? Bad, bad things happen everywhere, every day. Humans, for better or worse, harbor this feeling that we - individually - are special. A patch of ice or a pea-sized blood clot makes a mockery of that illusion in a heartbeat. We are not special at all.