QUOTE : And one of the most critical people who needed to be there wasn’t able to make it, due to escalations. You can probably guess who that is…” I groan. “Brent?” Wes nods, “Yep. He’s the guy we need at those meetings to tell those idiotic developers how things work in the real world and what type of things keep breaking in production. The irony, of course, is that he can’t tell the developers, because he’s too busy repairing the things that are already broken.” He’s right. Unless we can break this cycle, we’ll stay in our terrible downward spiral. Brent needs to work with developers to fix issues at the source so we can stop fighting fires. But Brent can’t attend, because he’s too busy fighting fires.