" Nick was able to disrupt the chemistry of the groups merely by sending a few cues of nonbelonging. His behavior was a powerful signal to the group—We are not safe—which immediately caused the group’s performance to fall apart. Jonathan, on the other hand, delivered a steady pulse of subtle behaviors that signaled safety. He connected individually, listened intently, and signaled the importance of the relationship. He was a wellspring of belonging cues, and the group responded accordingly. "

― Daniel Coyle , The Culture Code: The Secrets of Highly Successful Groups