" It’s not an accident that concordance happens when there’s one person talking and the other person listening,” Marci says. “It’s very hard to be empathic when you’re talking. Talking is really complicated, because you’re thinking and planning what you’re going to say, and you tend to get stuck in your own head. But not when you’re listening. When you’re really listening, you lose time. There’s no sense of yourself, because it’s not about you. It’s all about this task—to connect completely to that person. "

― Daniel Coyle , The Culture Code: The Secrets of Highly Successful Groups