" You see, team,” Dan said passionately, “our problem is negativity, and we have no one to blame but ourselves. I believe where there is a void, negativity will fill it. And, unfortunately, within every organization you get voids in communication between leaders and their employees and between different teams and team members. It happens everywhere: with sports teams, work teams, family teams. Within these voids, negativity starts to breed and grow and, eventually, like a cancer it will spread if you don’t address it. As an executive team it’s up to us to do everything we can to prevent these voids from occurring and when they do occur, we must quickly fill them with positive communication and positive energy. People don’t just want to be seen and heard. They want to hear and see, and if they don’t feel like they are part of the company then they will assume the worst and act accordingly. "

― Jon Gordon , The No Complaining Rule: Positive Ways to Deal with Negativity at Work