" Here are a few things you can do to prepare for maintenance issues within your rental business: 1.  Have a reliable list of go-to contractors and handymen that you trust. 2.  Create a system for documenting and tracking maintenance requests. 3.  Become familiar with your local laws on the landlord’s responsibility for responding to and dealing with maintenance issues. 4.  Keep a detailed record of all maintenance requests and their resolutions. "

― Brandon Turner , The Book on Managing Rental Properties: Find, Screen, and Manage Tenants With Fewer Headaches and Maximum Profits