" The trick to this approach is to ask the question (“Do you really believe that?”) not in a hostile or degrading manner, but very calmly and in a straightforward way. Your intent is not to antagonize the other person, but rather to make the person stop and realize, “I really am making a mountain out of a molehill. I must sound like a jackass. "

― Mark Goulston , Just Listen: Discover the Secret to Getting Through to Absolutely Anyone