" True listening, she says, isn’t something that merely happens to you. It’s something to do and to feel, to throw yourself into rationally, emotionally, and physically. Listening is something to engage with multiple senses. It isn’t passive or reactive; it’s creative. And to do it well, you must feel the experience—not just think about it. "

― Mark Goulston , Real Influence: Persuade Without Pushing and Gain Without Giving In