" Why should I apologize if he’s the one being the asshole?” It’s a fairly common question. I have heard officers (a very few; it’s rare) say that they would never apologize to a criminal, and managers say they would never apologize to their employees. The whole idea is stupid. It is based on a fear of seeming weak or submissive or a parallel fear of being accused of being responsible. “I’m sorry.” Not much as a word thing, huh? Two words, expresses sympathy and nothing else… Here’s the big clue and the Monkey trick on this one: “I don’t want to apologize because I don’t want to look weak.” Really? Being afraid of looking weak denies reality and our own experience. We have all seen arguments like this. We have all been part of the audience who will “see the weakness.” That’s not what happens. We see two people being unreasonable, not one. And the first person to apologize is clearly the smart one, the mature one, the leader. You gain, not lose, status when you make a reasonable, timely and sincere apology. From your own experience you have seen this time and again. You know this. If the other tries to turn it into a sign of weakness, gets so caught up in the Monkey Dance that he refuses the olive branch or presses for more, the audience identifies him as an ass and he loses status. We know this from our own experience of being the watchers. The very people you might be afraid to seem weak to. We know this. Still, the Monkey convinces us to be afraid of what people will think, even though we know they will not think it. People are not held in check by what people will think. They are held in check by what they imagine people will think. That imagination is patently, provably wrong. How much control will you let it have? "
― Rory Miller , ConCom: Conflict Communication A New Paradigm in Conscious Communication