" Troy liked to describe himself as “the realist.” Refugee resettlement work attracted idealists who wanted to make the world a better place, but the job of a case manager was to be unabashedly pragmatic, as Troy saw it. You had to make a refugee’s dreams conform to the day- to- day reality of living in the United States, at the bottommost rung of the socioeconomic ladder. Prospective employers might be reluctant to hire people who spoke foreign languages, and the skills that refugees arrived with sometimes had no utility in the developed world. The streets of America were paved, but just with tarmac. You had to break it to the refugees gently, but they had to get the point, fast: They must surrender the vain illusion that from this point forward everything would be easy. Not at all. Everything was going to be brutally hard. It would be tough to find a decent place to live that they could afford; it would be difficult to find any kind of job, let alone one they might enjoy; learning English would be mind- bogglingly frustrating. Plus, nobody in this country would understand their story. They would feel so unrecognized, they might as well have become ghosts. "

― Helen Thorpe , The Newcomers: Finding Refuge, Friendship, and Hope in an American Classroom