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1 " A complaint is a unique opportunity to strengthen the relationship with the client. "
― , DO! The Pursuit of Xceptional Execution
2 " Tim believes that entrepreneurship isn’t based on an idea or a plan, or even a model - it is based on having a strong competency in something. The way to overcome fear, he claims, is by testing your competency. "
3 " the journey of going from ‘I’ to ‘We’. “When two indigenous Quechuans meet sixteen thousand feet atop a mountain in Peru for the first time, often they set a challenge. Let’s say the challenge is a race. In their society, whoever wins the race is duty bound to coach the loser until he has attained a similar competency. In return, the loser teaches the victor a new skill. This interdependence helps both people. Both win, as does society. Ayni, the art of reciprocation, ensures that their society as a whole grows together. "
4 " In the context of your dreams,knowledge will always gives you enough reasons not to act. Act regardless and execute xceptionally "
5 " Why fear feedback? Why stigmatize failure in the workplace when it’s bringing you closer to achieving your organizational goals. "
6 " Paranoia is acceptable in the new friendship paradigm. Worrying that your best employees or customers might leave is ok, as long as you put in place an active strategy to offset any possibility of that scenario. "
7 " What excites the media is that someone has a great idea or vision and makes millions as a result. The reality is that rarely happens. It is competency that unlocks a person’s potential."Tim Clark excerpt from DO! the pursuit of xceptional execution "
8 " Entrepreneurship is about freedom, financial freedom but it also about what you leave behind." Guibert Englebienne, Co-founder of Globant "