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1 " The hospital was a microcosm of these larger failures, with comprised physical infrastructure, compromised operating systems, and compromised individuals. And also instances of heroism. The scenario was familiar to students of mass disasters around the world. Systems always failed. The official response was always unconscionably slow. Coordination and communication were particularly bad. These were truths Americans had come to accept about other people's disasters. It was shocking to see the scenario play out at home. "
― Sheri Fink
