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1 " You must be a steward of your employees’ time. "
― Minter Dial , You Lead: How Being Yourself Makes You a Better Leader
2 " You need to get ahead of the curve and put forward the best version of you, otherwise others will write their version of you for you. "
3 " Your ability and desire to try things out, make mistakes and, at times, make a fool of yourself, are a big part of why being imperfect will be core to your long-term success. "
4 " It’s okay to not be okay all the time. "
5 " Those who know how to make connections, to connect the dots, ideas and people will be those who know how to surf on the wave of change that is ahead. "
6 " Empathy is a superpower for doping your team’s engagement. "
7 " Your number one fans ought to be your employees, starting with yourself. "
8 " It’s important to recognize that your intention counts immeasurably. "
9 " Customer service has become absolutely strategic. "
10 " The key insight is that what you promise to your customers ought – at some level – also to hold true for your employees. More empathically, you want the employees to be the core embodiment from which radiates out the values, promises and service. "
11 " By having a clear strategy that is shared throughout your team, you will be better able to orient your selections and apply your resources. "
12 " When YOU LEAD, you’ll find the best way to be yourself, get results and the genuine reputation to which you aspire. "
13 " Digital, by itself, isn’t strategic. It’s a term that broadly represents an array of technological tools, devices and platforms that need to be applied to the company’s overall strategy. "
14 " Stay critical and exigent about how you are creating value in a responsible manner. "
15 " The more viable long-term solution is to create an ethical framework by which all within the company – and especially at the top – are held accountable. "
16 " As much as you might be laser-like in your attempt to extract value, it’s critical to remember your personal and corporate values as you work with data to add value as well. "
17 " As much as you need to create bonds and unify, if you don’t permit diversity of thought and expression, you will inevitably suffer over the long-haul. "
18 " Never forget where you come from. "
19 " We will need to embrace the messiness while seeking order. "
20 " When YOU LEAD an employee-first customer-centric business, what goes for or is promised to the customer, must be relevant for the employee. "
